terms & conditions

Our ‘goodwill’ refund policy does not affect your legal rights under the Consumer Rights Directive (CRD) or other legislation.

Our ‘goodwill’ refund or exchange policy (where there is no legal right to a refund or exchange under the CRD or otherwise) is offered when goods are returned in a resalable condition with a receipt or parcel summary document within 35 days of purchase.

Personalised items and any products with a seal, where the seal is broken are excluded from our ‘goodwill’ returns policy. These products can only be returned in accordance with your legal rights (for example, if they are not fit for purpose or not as described).

If some or all of the bottles of wine in a case are broken or spoiled when they are delivered you should notify us as soon as possible. You may choose either to return the whole case or just the affected bottles for a refund.

You must notify us of all wines which are due to be returned within 15 days from delivery of the wine. You can call us on 07552 230377 or notify us by email on [email protected]

These terms and conditions are governed by UK Law.

Wines orders are sent by Parcelforce. As the contents of any wine order contain alcohol, the delivery must be signed for on receipt by persons over the age of 18 years.

Gift Vouchers, once ordered, will be posted to the purchaser. Vouchers must be redeemed in person in the winery for purchasing of wine or booking a vineyard tour. The vouchers cannot be used online for online purchases. The voucher must be presented in order to redeem.

Any queries, please contact us: [email protected]